Answers to the most common questions from business owners. If you don’t see yours, just contact us.
- Do you work with commercial clients only?
Yes. We’re a commercial-only service. We focus on long-term working relationships, not one-off residential jobs.
- Which areas do you cover?
Doncaster, Goole, Scunthorpe, Crowle, Walkeringham and surrounding areas. If you’re nearby, get in touch — we’ll try to assist.
- How do you clean upper floors?
We use a ladder-free, water-fed pole system to safely reach up to second-floor windows with minimal disruption to staff or customers.
- Do you provide interior window cleaning?
Yes. Interiors are cleaned by hand using traditional methods. We work discreetly around your team and customers.
- Are you insured and compliant?
Yes — £5m Public Liability Insurance and site-specific RAMS (risk assessments & method statements) provided for every site. Team members are trained in EFAW, COSHH and noise awareness with appropriate PPE.
- What cleaning frequencies do you offer?
Weekly, fortnightly, monthly or quarterly — we’ll recommend a schedule that suits your premises and budget.
- Will there be any disruption?
We plan cleans around your hours and access needs, arrive on time, and work neatly. For public-facing sites we cordon as required and keep pathways clear.
- Do you clean signage, cladding and shelters?
Yes — we handle shop signage, cladding, bus stops and bike shelters as part of our exterior service. Add these when requesting your quote.
- How do invoicing and payment work?
We offer 14 or 30-day terms for contract clients. Invoices are sent digitally after each service or on an agreed schedule.
- Do you offer emergency cleans?
Yes, for existing commercial clients. Priority requests include a £20 call-out fee to cover extra time and mileage. Request an emergency clean.
- What information do you need for a quote?
Company name, site address/postcode, type of premises, services required (exterior/interior/high-reach), preferred frequency, and any access notes.
- Can we reschedule or pause a visit?
Of course — just let us know as early as possible so we can adjust your schedule without affecting the rest of your plan.
- Do you offer one-off cleans?
We prioritise ongoing contracts for consistent standards and value. If you have a special request, contact us and we’ll advise.
Still have a question?
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